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Terms and Conditions

Ahead Health AG — Effective date: 29-06-2026

This is an English courtesy translation. The Dutch-language version of these terms and conditions is the authoritative and legally binding version.

Article 1 – Definitions

Ahead Health: Ahead Health AG
Client: The natural person or legal entity that purchases services from Ahead Health.
Parties: Ahead Health and Client.
Terms and Conditions: These terms and conditions of Ahead Health.
Services: The services of Ahead Health as described in Article 3 of these terms and conditions.

Article 2 - Applicability

  1. These Terms and Conditions take effect on 29-06-2026 and apply to every offer, every use of the platform, the creation of an account, the booking of services and all treatment and/or service agreements between Client and Ahead Health.

  2. Any deviation from these Terms and Conditions is only valid if Ahead Health expressly agrees to it in writing.

  3. If one or more provisions of these Terms and Conditions should prove to be wholly or partially void or are annulled, the remaining provisions of these Terms and Conditions remain fully applicable.

  4. If there is any doubt about the interpretation of one or more provisions of these Terms and Conditions, that interpretation must take place in the spirit and purport of these provisions.

  5. By using our services, e.g. by creating an account and/or placing a booking, the Client declares to have read and understood these terms and to agree with them.

Article 3 - Services

  1. Ahead Health, via its website and application, facilitates a platform for booking appointments with our medical partners in the Netherlands for the provision of preventive health services. It acts as an intermediary. Ahead Health also collects, in the name of and on behalf of the medical partners, the payment for the health services.

  2. The information provided via the Ahead Health platform is intended solely as general health information and does not constitute medical advice, diagnosis or treatment. The Client should consult a doctor or other qualified healthcare provider for medical questions or complaints.

  3. Ahead Health acts as an intermediary between Client and the medical partners. The medical partners are independent service providers and not employees, partners or agents of Ahead Health. The medical treatment agreement is concluded directly between Client and the medical partner. Any terms of medical partners apply to this.

  4. Via the platform the Client gains access to the results of their examinations, including AI-supported analyses. These results are informative in nature and do not replace the judgement of a medical specialist.

Article 4 - Eligibility and account

  1. The Client must be at least 18 (eighteen) years old to use Ahead Health's services.

  2. The Client is responsible for keeping their login details confidential. In the event of unauthorised use of the Client's account, the Client must report this to us immediately at get@aheadhealth.com.

  3. The Client warrants that the data provided by the Client is correct, complete and up to date. Incorrect or incomplete information may affect the quality of the services and the reliability of examination results.

Article 5 – Agreement

  1. These Terms and Conditions, together with the Privacy statement and any special conditions agreed upon at the time of booking, constitute the entire Agreement between Client and Ahead Health.

  2. The Agreement is concluded when the Client approaches Ahead Health with a (support) question relating to the Services, after which Ahead Health responds to this question.

  3. Oral and/or written commitments or agreements with, or by employees of, Ahead Health only bind Ahead Health after these have been confirmed in writing by a duly authorised person or an employee designated by them.

  4. Ahead Health has the right at all times to refuse a client for legitimate reasons.

  5. The Client may not transfer their rights and obligations under this agreement to third parties without the prior written consent of Ahead Health. Ahead Health may transfer its rights and obligations to a third party, provided that this has no adverse consequences for the Client's rights under these terms. If the transfer by Ahead Health materially affects the Client's interests, the Client has the right to terminate the agreement.

Article 6 – Right of withdrawal

  1. Under the law, the Client has a right of withdrawal of 14 days for distance contracts concerning services. This means that the Client can dissolve the agreement within 14 days of concluding it without giving reasons.

  2. The Client expressly requests Ahead Health to start the services immediately and to perform them in full within the withdrawal period. The Client acknowledges that, as soon as Ahead Health has fully performed the service (which is understood to include: the successful scheduling of the screening with the healthcare provider), the right of withdrawal lapses.

  3. Insofar and as long as the services have not yet been fully performed, the Client can exercise the right of withdrawal by sending an unambiguous statement (for example by email or via the online contact form) to Ahead Health within 14 days of concluding the agreement. In that case Ahead Health charges an amount that is proportionate to the part of the service already provided up to the moment of withdrawal.

  4. The medical care (the actual performance of the preventive health services) is provided by the relevant healthcare provider. Ahead Health is not a healthcare provider within the meaning of healthcare legislation and the right of withdrawal with regard to the intermediation service does not relate to the treatment agreement between the Client and the healthcare provider. Any cancellation of or changes to the healthcare provision itself are subject to the terms of the relevant healthcare provider.

Article 7 - Appointments and cancellations

  1. After placing a booking, the Client receives a confirmation by email and/or via the app.

  2. The Client can cancel an appointment free of charge up to 48 hours before the scheduled time. For cancellation less than 48 hours before the appointment or for non-attendance ("no-show"), the following rules apply:

    • For cancellation between 48 and 24 hours before the appointment: refund of 75% of the amount paid.

    • For cancellation less than 24 hours before the appointment: refund of 50% of the amount paid.

    • For a no-show without prior notice: refund of 25% of the amount paid.

  3. In exceptional cases, our medical partners may cancel an appointment. In that case Ahead Health will help the Client to schedule a new appointment as soon as possible. Ahead Health is not liable for costs or damage arising from a cancellation by the medical partner, unless these are attributable to Ahead Health.

  4. In the event of late arrival, only the remaining appointment time is available. If the remaining time is insufficient to carry out the examination responsibly, the appointment may be cancelled. In that case the no-show conditions of Article 7 apply.

Article 8 - Prices and rates

  1. All prices are clearly displayed during the booking process and include VAT, unless expressly stated otherwise. The prices concern the payment for the care to be provided by our medical partners, as well as an intermediation fee for the services of Ahead Health.

  2. Prices stated in brochures, websites, price lists, quotations, order confirmations and agreements are expressed in euros (€).

  3. Payments are made in euros (€).

Article 9 - Payment and invoicing

  1. Unless otherwise agreed, the Client must pay the total amount when placing a booking.

  2. The down payment must be made by online payment.

  3. Ahead Health offers the possibility of payment in instalments via Klarna. The conditions for this are agreed separately at the time of booking.

  4. If the Client does not or does not timely meet their payment obligation towards Ahead Health, Ahead Health will first send a free reminder with a reasonable additional payment period of at least 14 days. The 14-day period begins on the day after the date of the reminder letter. If payment is still not made after the reminder, Ahead Health reserves the right to:

    • Charge statutory interest;

    • Charge extrajudicial collection costs

    • Suspend access to the platform until payment has been made.

  5. Payments are first deducted from the longest outstanding invoice, even if the Client states a different invoice number and/or different description with the payment

  6. Any transaction costs of the Client's payment service provider are for the account of the Client. Ahead Health does not charge its own transaction costs.

  7. Price changes do not affect bookings already confirmed.

  8. Refunds take place in accordance with the cancellation policy (Article 7). Outside these cases, refunds are assessed on a case-by-case basis.

Article 10 - Obligations of the Client

  1. The Client undertakes to:

    • Use the platform in good faith;

    • Provide truthful and complete information;

    • Follow instructions of medical partners during examinations;

    • Keep appointments made or cancel them in good time.

  2. It is not permitted to:

    • Use the platform for unlawful purposes;

    • Disrupt or undermine the operation of the platform;

    • Share login details with third parties or use the accounts of others;

    • Use automated systems to access the platform without our express consent.

Article 11 - Confidential data

  1. Ahead Health acts as data controller for the processing of personal data in connection with the platform and the booking services. Ahead Health's medical partners are the data controllers for processing for the purpose of providing care, including keeping the medical file. We refer the Client to the terms of the medical partners for this. Personal data may be transferred and stored by Ahead Health in Switzerland.

  2. The privacy policy of Ahead Health forms part of these terms. It describes how Ahead Health processes the Client's personal data — including special categories of personal data (health data) — in accordance with the General Data Protection Regulation (GDPR). Ahead Health refers to its Privacy statement.

  3. Data is shared with third parties only if this is necessary for the performance of the agreement or on the basis of a legal obligation.

  4. The Parties are mutually obliged to maintain confidentiality of all (medical) information they have obtained in the context of entering into and performing the Agreement and must, where applicable, also impose this duty of confidentiality on their employees and/or third parties engaged by them.

  5. Ahead Health retains the right to publish about its services, to advertise for them or to give lectures and presentations. If Ahead Health uses case studies for this, this takes place in anonymised form. The privacy and personal life of the Client is safeguarded at all times.

Article 12 - Intellectual property

  1. Ahead Health reserves all intellectual property rights to which it is entitled under the relevant laws and regulations;

  2. All intellectual property rights with regard to the platform, the software, the design, the agreements, reports, advice, texts, the images and other content rest with Ahead Health or its licensors.

  3. The Client obtains a limited, personal, non-transferable and non-exclusive right of use for the duration of the agreement, solely for the intended use of the services. Unless the nature of the materials provided indicates otherwise, the Client may not reproduce, disclose to third parties or make public any of the materials provided without the prior consent of Ahead Health.

Article 13 - Risks and side effects

  1. Prior to each booking, the Client is informed by Ahead Health about possible risks and side effects. By booking an examination, the Client confirms that they have received, read and understood this information.

  2. Our medical partners are also obliged to inform the Client about the examination prior to it. For medical questions or concerns about risks and side effects, the Client must contact the performing medical partner or their own general practitioner.

Article 14 - Liability

  1. Ahead Health is liable for damage as a result of the performance of the agreement, insofar as this follows from the law.

  2. Ahead Health is responsible and liable for the performance of the Agreement in accordance with what is stipulated by law.

  3. Without prejudice to any mandatory legal claims of the Client against Ahead Health under the law, Ahead Health is not responsible or liable for the assistance provided by third parties to whom Ahead Health refers or mediates, nor for disputes about fees between the Client and these third parties.

  4. Ahead Health is, except in the event of intent or gross negligence on its part, solely liable for direct and material damage. This limitation does not apply to liability for death or personal injury insofar as limitation thereof is not permitted under mandatory law. Ahead Health is not liable for indirect damage, consequential damage or lost profits.

  5. Ahead Health strives for high availability of the platform but does not guarantee uninterrupted or error-free operation. Ahead Health is not liable for damage as a result of temporary unavailability of the platform, unless there is gross negligence or intent.

Article 15 - Force majeure

  1. In the event of force majeure, Ahead Health is entitled to suspend its obligations under the Agreement for as long as the force majeure continues. Ahead Health will inform the Client of this.

  2. Ahead Health is not liable for shortcomings in the performance of the agreement that are the result of force majeure, including but not limited to natural disasters, pandemics, government measures, strikes, disruptions in telecommunications infrastructure or acts of third parties. In the event of force majeure, Ahead Health will notify the Client as soon as possible and will make every effort to limit the consequences.

Article 16 - Amendment of the terms

  1. Ahead Health may amend these Terms and Conditions. Changes will be communicated to you at least 30 days before the intended effective date by email and/or via the platform. If you disagree with a material change, you have the right to terminate the agreement free of charge before the effective date of the change. If you continue to use the platform after the effective date, this constitutes acceptance of the amended terms.

  2. Ahead Health may change, expand or limit the range of services and the functionality of the platform. Material changes that affect your rights under a current booking will be communicated to you in advance.

Article 17 - Termination

  1. The Client can terminate the agreement at any time by sending an email to get@aheadhealth.com. After termination, the Client's account is deactivated. Current bookings are handled in accordance with the cancellation conditions (Article 7).

  2. Ahead Health may terminate the agreement or suspend the Client's account:

    • Subject to a notice period of 30 days, by email;

    • With immediate effect in the event of:

      • Serious or repeated breach of these terms;

      • Fraudulent or unlawful use of the platform;

      • Non-payment after a reminder in accordance with Article 9.

  3. Ahead Health will notify you of the reasons for termination or suspension.

  4. After termination, the Client's right to use the platform lapses. Outstanding payment obligations remain in force. Provisions that by their nature are intended to continue after termination (including liability, intellectual property and dispute resolution) remain in force.

Article 18 - Complaints procedure and dispute resolution

  1. If the Client has a complaint about our services, the Client can submit it via get@aheadhealth.com. We strive to handle the Client's complaint within 14 days. If handling requires more time, the Client receives an acknowledgement of receipt within 14 days with an indication of the expected handling period.

  2. The European Commission provides a platform for online dispute resolution (ODR). This platform can be found at: https://ec.europa.eu/consumers/odr.

Article 19 - Applicable law and competent court

  1. Dutch law applies to all legal relationships between Ahead Health and Client.

  2. Disputes are submitted to the competent court in the district of the Client's place of residence, or – at the Client's choice – to the Amsterdam District Court.

Contact details

Ahead Health AG
Uraniastrasse 31
8001 Zürich, Switzerland
Email: get@aheadhealth.com
Telephone: +41 44 797 69 46
Website: aheadhealth.com
UID: CHE-213.692.684

These terms and conditions were last updated on 29-06-2026.