Operations & Member Success Specialist

Your role

The wealthy have always enjoyed better, more personalized healthcare. AI allows us to bring this to the rest of us. Ahead Health aims to be Europe’s leading prevention platform. We just raised our Seed-round with great investors, and are now planning to scale.

Our customers are investing in the most important thing they have: their health. They expect exceptional care at every touchpoint. As our Operations & Member Success Specialist, you'll be the human heart of Ahead Health - the voice our customers hear, the advisor they trust, and the reason they tell their friends about us.

You'll help people navigate complex health decisions, guide them to the right services for their needs, and ensure every interaction feels personal, warm, and worth their time. You'll work across phone, email, and chat to deliver experiences that feel more like talking to a trusted friend than a faceless company.

Meanwhile, you'll help us scale that magic. You'll identify patterns, suggest process improvements, and help build the systems that let us deliver white-glove service to tens of thousands of customers.

What you bring

Need to have

• 3+ years of experience in high-touch customer support. Concierge (tele)health, luxury hotels, premium airlines, private banking, or B2B SaaS companies, for instance. You've made demanding customers happy.

• Commercial instinct. You understand how to guide people to the right solution, not just the first one they ask about. You've hit targets or driven revenue in past roles.

• Healthcare passion. You're excited about preventative medicine, and able to understand the nuances in this space to elicit trust – safety, privacy, discretion, and most importantly: quality. 

• Technical enough. We’re building our own software, so experience with technical troubleshooting & diagnosis is very helpful.

• Language skills. Fluent in German and English. Swiss-German and French are a significant advantage.

• Systems thinking. Every customer contact is a trigger to improve our product. So you don’t stop after a customer question, but think about preventing the next one. You've improved processes before.

• Multi-channel fluency. Equally comfortable on the phone, in chat, and over email. You adapt your tone to the medium.

• Grace under pressure. You stay calm, warm, and professional even when things get complicated or customers get frustrated.

Great to have

• You've worked in healthcare, wellness, or longevity spaces before

• You have experience with modern CRM systems, support tools, or ticketing platforms

• You've trained or mentored others in customer service

• You speak French (or are willing to learn)

• You've worked at companies known for exceptional customer experience (Ritz-Carlton, Four Seasons, Emirates, Intercom, etc.)

What we offer

• Impact. Help build the customer experience for Europe's future health platform. Your insights will directly shape the product.

• Flexibility. Full-time or 80%. Zürich-based or remote from Switzerland. We trust you to work where you work best.

• Compensation. CHF 70K-80K (depending on experience) + equity stake in a fast-growing healthtech startup.

• Health. Free comprehensive health check-ups for you (and discounts for family/friends).

• Team. Small, mission-driven, experienced team. No corporate bureaucracy, no endless meetings.

• Growth. Be one of the first in customer success. Shape the team as we scale across Europe.